Video: News 12 On Your Side: BBB Investigates Gold’s Gym

Posted July 5, 2012 12:55 pm by

Video Link:   http://www.wrdw.com/video/?autoStart=true&topVideoCatNo=default&clipId=7468533

 

NORTH AUGUSTA, SC– The Better Business Bureau of the CSRA is investigating a long list of complaints surrounding the chain of Gold’s Gym.

Gigi Turner has received more than thirty complaints about the gym. Most of the complaints are concerning contract problems. “They don’t want people to cancel. That’s their income so they don’t want people to cancel,” Turner said. She says members of Gold’s are having problems with money still coming out of their bank account after they cancel their contracts.

Sandra George says she canceled her membership about a year ago, which was allowed according to her contract. However, the monthly fee keeps coming out of her bank account. She says she has called lots of times to complain and even put in a second formal notice of cancelation. “I’m sick of it. I’m sick of it and I can’t take anymore of it,” she said.

Management with Gold’s Gym did not want to go on camera with News 12 On Your Side but they told Elizabeth Owens that they never received George’s first cancelation request. They the cancelation papers may have been lost”

The BBB recommends sending a cancelation notice certified mail to prevent money from coming out of your account after you cancel a membership. They also say to double check the address and record all correspondence.

George is filing civil papers to hold Gold’s Gym accountable for continuing to take money from her account. The gym she uses is in North Augusta and is rated “D” with the BBB.

Gold Gym did assure News 12 that George membership is being canceled and the money would stop coming out of her account in August.

The BBB says to be very careful when signing a gym contract. Read all the fine print, only sign up for month to month, and pay with cash, check, or credit card.

< Health Club News home