Attorney General: Crossfit owners to refund its former members within 10 days.

Shuttered Health Club Agrees to Refund Memberships

A Hanover Street health club that closed in May has entered an agreement with the Attorney General’s office to resolve allegations it engaged in unfair or deceptive business practices.

The agreement calls for the former owners to refund its former members within 10 days.

Attorney General Joseph A. Foster announced Wednesday that his office has entered into an Assurance of Discontinuance with David and Lisa Terreri, who owned Upper Valley Underground, “a crossfit health club formerly located in Lebanon, NH.”

The agreement resolves allegations that the health club failed to register with the Attorney General’s Consumer Protection and Antitrust Bureau since opening in April, 2011 and had “offered lifetime memberships in violation of the Health Club Statute, NH RSA 358-I.”

According to the statement from the Attorney General’s office, “Upper Valley Underground closed to its members on May 31, 2015. At the time of closing, the health club owed refunds totaling $5,303.00.”

The terms of the agreement includes that David and Lisa Terreri must issue immediate refunds to its members within 10 days. A member who paid for a lifetime membership is to receive a partial refund from the couple during this 10 day period, with the balance due in monthly payments beginning on or before Jan. 1.

The Terreris have also agreed to pay a suspended civil penalty of $5,000 if they fail to make the monthly restitution payments.

Additionally the Terreris have agreed not to own, operate or be affiliated with a health club in New Hampshire for a period of 10 years.

The Attorney General’s Office included a reminder in its statement that the owners and operators of health clubs and martial arts schools are required to register annually with the attorney general and that health club contracts with consumers cannot exceed a term of 12 months.

The failure to register and failure to comply with both the health club and martial arts statutes could be considered unfair or deceptive practices under the State’s Consumer Protection Act.

Owners or operators with questions are urged to call the Consumer Protection and Antitrust Bureau at 271-3643. Consumers with questions or complaints can call the Attorney General’s consumer information line at 1-888-468-4454 or file a complaint at