Jenny Craig will be closing 101 retail centers.

Jenny Craig  will be closing 101 retail centers across North America.

Statement from Jenny Craig on Long-Term Strategic Plan Aimed at Adding Online Services

As part of a long-term strategic plan to address changing  consumer demands, Jenny Craig announced today that it will roll out a full  suite of online weight-loss options in 2013. As part of this shift, Jenny Craig  will be closing 101 retail centers across North America. Clients  will continue to be served at 497 Jenny Craig Centers in the U.S. and Canada  and by phone through Jenny Craig At Home. Impacted clients will be offered  discounts on food during this transition period.

“We are committed to serving our clients as best as  possible, which include offering additional online solutions to help our clients  achieve their weight loss and weight maintenance goals,” said Jenny Craig CEO  Dana Fiser.

“As much as we’ve tried to minimize the effect of these  changes, we know some of our clients will be inconvenienced. We are assisting  each one of them as they transfer their enrollment to nearby locations or to  Jenny Craig At Home. We are also working alongside our dedicated and passionate  employees who may be impacted by this decision.”

For more information, please see the Frequently Asked  Questions below or visit http://www.jennycraig.com/centerclosures.

Frequently Asked Questions 

Q: Why is Jenny Craig closing centers?   A:  The decision to  close some Jenny Craig Centers is  part of a long-term strategic plan aimed at meeting changing consumer demand  for more online weight loss solutions.  In order to continue to serve the  needs of our clients in an era where access to web-based tools and mobile apps  is becoming more desirable, we have made the  thoughtful, yet difficult, decision to close these locations. This will allow us the opportunity to invest in a full suite of  online and e-commerce solutions.

Q: How did you decide which centers to close? A: The centers scheduled to close were chosen  based on thorough research, with the goal of impacting the fewest number of  clients and employees as possible. Closures will be complete by June 28, 2013.

Q: How will clients know if their center is closing?    A: If the  center is scheduled to close, clients will be notified by their personal Jenny  consultant, as well as by email and direct mail if Jenny Craig has their  contact information. Clients can also visit http://www.jennycraig.com/centerclosures to check if their center is impacted.

Q: How will these closures impact clients? A: As much as we’ve tried to minimize this  inconvenience, we know that any center closure will affect some of our clients.  The majority of Jenny Craig centers scheduled to close – 81 centers or 80 percent – will be consolidated with other centers within 10 to  20 miles, and we are committed  to assisting each one of our clients in transferring their enrollment to a nearby  center or to Jenny Craig At Home. To find a local Jenny Craig Center in your  area, please visit www.jennycraig.com.

Q: What will happen to the employees who work at the closing centers?    A: We are  working alongside our dedicated and passionate employees who may be impacted to  ensure that when possible staff members and consultants are given other  opportunities within Jenny Craig.  52  percent (209) of the 404 impacted employees have been offered other positions  at Jenny Craig.  The remaining 195  employees who could not be reassigned have been provided with a severance package.

Q: What online tools is Jenny Craig currently  developing?    A: Jenny Craig will offer new and improved tools  to support clients with tracking and planning their meals and activity. There  will also be new content available including recipes and tips to help  clients stay on track with their weight loss journey.

Q: When will these tools be available?     A: The initial  online tools will be available this summer with additional web, mobile and e-commerce  solutions rolling out later this year.

Q: What  makes the Jenny Craig program so unique?    A: The  Jenny Craig model is unique because it is clinically-proven and offers a multi-layered  approach. Jenny offers nutritious, portion-controlled food and one-on-one  weekly consultations, all while providing clients with the tools and resources  they need to develop a healthy relationship with food and get in daily activity.

Q: If clients have additional questions, who can they call?    A:  Please call our Jenny Care hotline anytime at 1-800-JennyCare.

http://www.jennycraig.com/centerclosures

Posted, 6/12/13 at 2:44 pm PST

Return to the Jenny Craig Media Room